Juniper PAR
As a Juniper Elite Plus Partner and Partner Support Specialist (PSS), we can deliver Partner Support Services (PAR) as an
enhancement to Juniper Care (SVC). With PAR, we will be your first point of call for all questions
or assistance relating to your Juniper Networks products; and, with in-house engineers that are vendor
accredited, you get the same level of product knowledge as you would from the original manufacturer.
Straightforward Process
Tickets come through to Kubus first – if they can’t be resolved, they will be passed on to JTAC. This saves time and increases operational effectiveness, helping to get to
the root of the issue, fast.
Flexible Escalation
Get help from a support team that have a full
understanding of your network and a flexible escalation process, providing you with faster resolutions; without monotonously repeating level 1 and 2 interrogations.
Qualified Experts
Get help from our in-house experts, with training levels equivalent to that of Juniper’s own technicians. You’re in safe hands with us.
Kubus Support Portal
Get access to the Kubus Support Portal, a transparent, dedicated online support portal which lists all your ongoing cases, assets and associated SLAs in one place.
Rapid Resolution Times
Gain rapid issue resolution with 20 minute response times, with our 24/7 helpdesk providing swift assistance no matter your location or time zone.
An Effective, Affordable Solution
Successful issue resolution at an accessible price point. Send your ticket through to our in house technicians, with free escalation to the JTAC.
Get in touch
If you have any questions about Juniper PAR, or your business’s network in general, please get in touch – we’re happy to help.
